Terms of Service

A note before you read

These Terms apply to everyone who uses Manav, whether you signed up as an individual, on behalf of a company, or as an agent publisher in the marketplace. Some sections are written for individual users; others address obligations between Manav and the organisation that contracted with us. The structure tries to be clear about who each clause binds.

If your organisation has a separately signed Master Services Agreement with Manav, that agreement controls the relationship between us and your organisation. These Terms still bind you as an individual user.

If you use Manav to process personal data on behalf of an organisation, also see our Data Processing Agreement and our Privacy Policy.

1. Definitions

For purposes of these Terms:

2. The Services

2.1 What Manav provides. Manav builds and operates an agentic platform: a system for composing, running, and operating AI agents at scale, plus knowledge bases, integrations (MCP), task workflows, human-in-the-loop approval gates, and observability.

2.2 Service availability. We strive to keep the Services available and performant but we do not promise any specific uptime to free-tier users. Paid plans may include service levels described in the Order Form.

2.3 Changes to the Services. We may add, modify, or remove features. We will try to give reasonable advance notice for changes that materially reduce functionality of paid plans. We may make changes that improve security or correct defects without notice.

2.4 Beta and preview features. Some features are released as beta, preview, alpha, or experimental. They are provided "as is", may change without notice, may be removed, and are excluded from any service-level commitments and from the warranty disclaimer-and-liability sections of these Terms (i.e., they carry more risk to you, not less; use only on data you can afford to lose).

3. Eligibility and accounts

3.1 Age and capacity. You must be at least 18 years old and able to enter into a legally binding contract in your jurisdiction. The Services are not designed for or directed at children.

3.2 Authority on behalf of an organisation. If you create an account or use the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

3.3 One person, one account. Each user account must belong to a single natural person. Sharing credentials or accounts is prohibited. Organisations should provision a separate account for each User.

3.4 Account security. You are responsible for safeguarding your credentials, API keys, and any access tokens issued to you. You must notify security@manavagi.com promptly if you suspect unauthorised access.

3.5 Accurate information. You agree to provide accurate, current, and complete information at sign-up and to keep it up to date.

3.6 Sanctioned jurisdictions and persons. You may not use the Services if you are located in, ordinarily resident in, or a national of any country subject to comprehensive Indian, EU, UK, or US sanctions, or if you appear on a denied-persons or sanctions list. You agree not to use the Services for end uses prohibited by export-control laws applicable to you.

4. Acceptable use

You agree not to use the Services to:

• engage in or promote unlawful, fraudulent, deceptive, infringing, or harmful activity;
• generate or distribute content that is unlawful, defamatory, obscene, harassing, hateful, or otherwise objectionable in the context;
• generate or distribute content that infringes the intellectual-property, privacy, publicity, or contractual rights of another person;
• generate child sexual abuse material (CSAM), non-consensual intimate imagery, or terrorism / violent-extremism content;
• generate misleading content for the purpose of fraud or impersonation;
• attempt to gain unauthorised access to any account, system, or data;
• probe, scan, or test the vulnerability of the Services without prior written authorisation;
• introduce viruses, worms, ransomware, or other malicious code;
• circumvent rate limits, authentication, or other access controls;
• reverse-engineer, decompile, or attempt to derive the source code of the Services (except to the extent expressly permitted by law);
• use the Services to build a competing product by extracting Manav's models, agent prompts, or other proprietary structures in bulk;
• use the Services to make material decisions that produce legal or similarly significant effects on individuals without meaningful human oversight (see Section 11.3 of our Privacy Policy).

We may suspend access without notice for serious or repeated violations of this Section.

5. Customer content

5.1 You own your Content. As between you and Manav, you retain all right, title, and interest in and to your Content. Manav does not claim ownership of your Content.

5.2 Licence you grant us. You grant Manav a worldwide, royalty-free, non-exclusive licence to host, store, copy, transmit, process, display, and otherwise use your Content solely to provide and improve the Services for you. This licence ends when your Content is deleted, except to the extent we are required by law to retain it, or it remains in routine encrypted backups for the rotation period described in our DPA Annex II.

5.3 No training of foundation models. We will not use your Content to train, fine-tune, or otherwise influence the parameters of any foundation model — neither ours nor those of our sub-processors. Where you use an included model (instead of Bring-Your-Own-LLM), we engage the model provider under contracts that prohibit training on your Content.

5.4 Aggregated data. We may generate aggregated, de-identified statistics from your use of the Services (for example, total platform-wide usage of a feature) and use that data for product improvement, capacity planning, and benchmarking. Aggregated data does not identify you or your Users.

5.5 Your responsibilities for Content. You represent and warrant that you have all rights necessary to submit your Content to the Services and to have it processed by Manav and its sub-processors. You are responsible for the legality, accuracy, and quality of your Content.

5.6 Feedback. If you give us feedback or suggestions, you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use that feedback without restriction, including to improve the Services. We will not identify you as the source unless you agree.

6. Intellectual property

6.1 Our IP. The Services (including the platform software, the Manav agents we develop, the marketplace infrastructure, the website, the documentation, and our trademarks, logos, and trade dress) are owned by Manav and protected by intellectual-property and other laws. Except for the licences expressly granted to you in these Terms, we reserve all rights.

6.2 Licence to use the Services. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the Subscription Term solely for your internal business purposes (or, for free-tier users, personal or organisational use within the limits of the free tier).

6.3 No removal of notices. You must not remove or alter copyright, trademark, or other proprietary notices in the Services.

7. Marketplace, agents, and publishers

7.1 Rental model. Marketplace agents are offered on a rental basis — subscription or per-query credits — not as one-time purchases. You do not acquire ownership of any marketplace agent.

7.2 Publisher terms. If you publish an agent to the marketplace, you (the "Publisher") additionally agree:

• you grant Manav a worldwide, royalty-free, non-exclusive licence to list, display, distribute, and execute your agent within the platform for the benefit of paying customers;
• you represent and warrant that you have all rights necessary to publish the agent and that the agent, its prompts, its tool configurations, and its outputs do not infringe third-party rights;
• you will not publish an agent that violates Section 4 (acceptable use);
• you set the price for your agent; Manav retains a service fee from gross revenue (the specific share is published in the publisher dashboard and may be updated with reasonable notice);
• you authorise Manav to act as your collection agent for marketplace fees, with payouts settled on a monthly cycle through the payment sub-processor;
• Manav may remove an agent from the marketplace if it violates these Terms, applicable law, or third-party rights.

7.3 Customer terms (renting an agent). When you rent an agent, your relationship with the Publisher is governed by the marketplace listing terms (which apply between Customer and Publisher) plus these Terms (which apply between you and Manav). Manav is not a party to the underlying transaction except as platform operator and collection agent.

8. Fees, subscriptions, and renewal

8.1 Plans and Fees. Plan tiers and Fees are described on manavagi.com/pricing and in the Order Form. Regional pricing may apply based on your organisation's country.

8.2 Auto-renewal. Paid subscriptions automatically renew at the end of each Subscription Term for an additional period of equal length, at the then-current price, unless cancelled before the renewal date. You can cancel auto-renewal at any time from the billing dashboard; cancellation takes effect at the end of the then-current Subscription Term.

8.3 Payment. Fees are charged in advance for the upcoming Subscription Term. You authorise Manav (via its payment sub-processor) to charge the payment method on file. If a payment fails, we may retry, suspend access, or terminate the account.

8.4 No refunds. Fees are non-refundable, including in case of mid-term cancellation, except (a) where Manav terminates your account for reasons other than your breach (in which case we refund the unused, pre-paid portion); or (b) where a refund is required by law.

8.5 Taxes. Fees are stated exclusive of any taxes, levies, or duties (including GST, VAT, sales tax, and withholding tax) unless we explicitly say otherwise. You are responsible for all such taxes, except for taxes on Manav's net income.

8.6 Price changes. We may change Fees for future Subscription Terms with at least 30 days' notice before the renewal. You may decline a price change by cancelling auto-renewal before the renewal takes effect.

8.7 Free tier. A free tier may be available with usage limits described on the pricing page. We may modify or discontinue the free tier with reasonable notice. Free-tier users have no service-level commitments and are not entitled to refunds of any kind.

9. Suspension and termination

9.1 Termination by you. You may stop using the Services at any time. You may cancel auto-renewal from the billing dashboard. Sections that by their nature should survive termination (intellectual property, warranty disclaimer, limitation of liability, indemnification, governing law, dispute resolution) survive.

9.2 Termination by Manav for cause. We may suspend or terminate your account immediately if:

• you materially breach these Terms and do not cure the breach within 30 days of our written notice (or, for breaches that are not curable, immediately);
• you fail to pay Fees when due and do not cure within 14 days;
• continued provision of the Services would, in our reasonable judgement, expose us or our other customers to material legal, regulatory, security, or reputational risk;
• required by law or by valid legal process.

9.3 Termination by Manav for convenience. For free-tier accounts only, we may terminate without cause on reasonable notice.

9.4 Effect of termination.

• Your right to access the Services ends.
• Outstanding Fees become immediately due and payable.
• We will, at your choice and subject to feasibility, return or delete your Content per Section 5 and the DPA. You should export anything you want to keep before termination; we will provide reasonable assistance.
• We may retain backup copies for the rotation period in the DPA Annex II, and copies required by law.

10. Confidentiality

10.1 Confidential Information. Each Party may disclose confidential, non-public business and technical information to the other in connection with the Services ("Confidential Information"). Without limiting the foregoing: your Content is your Confidential Information; non-public features and pricing of the Services are Manav's Confidential Information.

10.2 Protection. Each Party will (a) use the other's Confidential Information only for purposes of these Terms and the Services; (b) protect the other's Confidential Information using at least the same degree of care it uses to protect its own information of similar sensitivity, and in any case not less than a reasonable degree of care; and (c) restrict access to the other's Confidential Information to those of its employees and contractors who have a need to know and who are bound by obligations of confidentiality at least as protective as those in these Terms.

10.3 Exceptions. Confidential Information does not include information that (a) is or becomes publicly available through no fault of the receiving Party; (b) was rightfully in the receiving Party's possession before disclosure; (c) is rightfully obtained from a third party not bound by a confidentiality obligation; or (d) is independently developed without reference to the disclosing Party's Confidential Information.

10.4 Compelled disclosure. If a Party is compelled by law to disclose the other's Confidential Information, it will, to the extent legally permitted, give prompt notice and reasonable assistance so the disclosing Party may seek a protective order.

11. Warranty disclaimer

11.1 To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available". Manav makes no warranties, express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, or that the Services will be uninterrupted, secure, or error-free.

11.2 AI outputs. The Services use large language models and other AI components. Outputs may be inaccurate, incomplete, biased, or otherwise unsuitable for a given purpose. You are responsible for evaluating outputs before relying on them, especially in connection with decisions affecting individuals.

11.3 No professional advice. Outputs are not legal, medical, financial, tax, or other professional advice. Do not rely on AI outputs for matters that require professional judgement without confirming with a qualified professional.

11.4 Third-party services. Third-party tools, integrations, models, and content accessed through the Services are provided by their respective vendors under their own terms. Manav makes no warranties regarding any third-party service.

12. Limitation of liability

12.1 To the maximum extent permitted by law, in no event will Manav, its affiliates, officers, employees, agents, or licensors be liable for any:

• indirect, incidental, special, consequential, exemplary, or punitive damages;
• lost profits, lost revenue, lost goodwill, lost data, business interruption, or substitute service costs;

even if advised of the possibility of such damages and even if any remedy fails of its essential purpose.

12.2 Aggregate cap. Manav's total aggregate liability arising out of or in connection with these Terms or the Services in any twelve-month period will not exceed the greater of (a) the Fees actually paid by you to Manav for the Services during the twelve months preceding the event giving rise to the liability; or (b) one hundred (100) US dollars (USD 100).

12.3 Statutory carve-outs. Nothing in this Section excludes or limits liability that cannot be excluded or limited by applicable law (including liability for death or personal injury caused by negligence; for fraud or fraudulent misrepresentation; for breach of statutory rights that cannot be waived).

12.4 Allocation of risk. You acknowledge that the limitations in this Section are an essential element of the agreement between us and that we would not have entered into these Terms without them.

13. Indemnification

13.1 By you. You will indemnify, defend, and hold Manav and its affiliates harmless from and against any third-party claim, action, demand, or proceeding ("Claim") (and any associated losses, damages, settlements, and reasonable legal fees) arising from:

(a) your Content (including any allegation that your Content infringes, misappropriates, or violates the rights of a third party, or violates law);

(b) your use of the Services in violation of these Terms or applicable law;

(c) your representations regarding authority to bind your organisation (if applicable);

(d) your status as a Publisher of marketplace agents.

13.2 By Manav. Manav will indemnify, defend, and hold you harmless from and against any third-party Claim alleging that your authorised use of the Services (in accordance with these Terms and the Documentation) infringes a third party's intellectual-property rights enforceable in India. This obligation does not apply to Claims arising from (a) your Content; (b) your combination of the Services with anything not provided by us; (c) modification of the Services not approved by us; (d) free-tier or beta features; or (e) use of the Services after we notified you to stop in connection with a Claim.

13.3 Process. The indemnifying Party's obligations are conditioned on the indemnified Party (a) promptly notifying the indemnifying Party in writing of the Claim; (b) giving the indemnifying Party sole control of the defence and settlement (provided that any settlement releasing the indemnified Party admits no liability on its behalf); and (c) cooperating reasonably at the indemnifying Party's expense.

13.4 Sole remedy. The indemnities in this Section are your and our sole and exclusive remedies for any Claim covered by this Section.

14. Force majeure

Neither Party will be liable for any failure or delay in performance (other than payment of Fees) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, epidemics, government action, internet or telecommunications failures, cyberattacks, war, terrorism, or labour disputes. The affected Party will use commercially reasonable efforts to resume performance as soon as practicable.

15. Changes to these Terms

15.1 We may update these Terms from time to time. When we make material changes that affect your rights or obligations, we will:

• update the version date and effective date at the top of this page;
• provide reasonable advance notice (typically at least 30 days for material changes), by email to the address on your account and/or by in-product notice;
• where required by law, ask for your renewed acceptance.

15.2 If you do not agree with a change, you may cancel your subscription before the change takes effect (your sole remedy). Continued use of the Services after the effective date of a change constitutes acceptance of the updated Terms.

15.3 A change log of material revisions is maintained in our git repository.

16. Notices

Notices to Manav must be in writing, in English, and sent to:

• Legal: legal@manavagi.com
• Security: security@manavagi.com
• Postal: Manav Research Lab Pvt. Ltd., 2165 Sushant Lok, Gurugram – 122002, Haryana, India

We may send notices to you by email to the address on your account, by in-product notice, or by posting on manavagi.com. Notices sent by email are deemed received on the day of transmission, provided no failure notice is received.

17. Governing law and dispute resolution

17.1 Governing law. These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.2 Good-faith resolution first. Before initiating formal proceedings, the Parties will attempt in good faith to resolve any dispute through written notice and discussions between senior representatives, for a period of at least thirty (30) days.

17.3 Arbitration. Any dispute, controversy, or claim arising out of or in connection with these Terms (including any question regarding its existence, validity, or termination) that is not resolved under Section 17.2 will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules in force at the time of commencement of the arbitration, which rules are deemed to be incorporated by reference into this clause.

17.4 The seat of arbitration is Singapore. The Tribunal will consist of one (1) arbitrator appointed in accordance with the SIAC Rules. The language of the arbitration is English. The arbitral award is final and binding on the Parties.

17.5 Equitable relief. Notwithstanding the above, either Party may seek urgent interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property, confidential information, or other legitimate interests pending the outcome of the arbitration.

17.6 Enforcement. Any arbitral award may be enforced by any court of competent jurisdiction in accordance with the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards.

17.7 Class-action waiver. To the maximum extent permitted by law, the Parties waive any right to pursue claims arising out of or in connection with these Terms on a class, collective, or representative basis. Each Party may only bring claims in an individual capacity.

18. Privacy

Manav's collection and use of personal data is described in our Privacy Policy. Where Manav processes personal data on your organisation's behalf, our Data Processing Agreement applies.

19. Export controls and sanctions

You will comply with all applicable export-control, import, sanctions, and anti-corruption laws. You will not (and will not permit others to) export, re-export, transfer, or use the Services in violation of those laws. You represent that neither you nor (where applicable) your organisation is on any sanctions or denied-persons list maintained by India, the United States (OFAC), the EU, or the UK.

20. Government and public-sector use

If you are a government entity or are using the Services in performance of a government contract, additional or alternative terms may apply. Contact sales@manavagi.com to discuss.

21. Miscellaneous

21.1 Entire agreement. These Terms, together with the Privacy Policy, the DPA (where applicable), any signed Order Form or Master Services Agreement, and the publisher terms (for Publishers), constitute the entire agreement between you and Manav with respect to the subject matter, and supersede any prior or contemporaneous agreement, communication, or understanding on the same subject.

21.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision will be reformed to the minimum extent necessary to make it enforceable while preserving the Parties' original intent.

21.3 No waiver. Failure by either Party to enforce any provision is not a waiver of the right to enforce it later.

21.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without Manav's prior written consent. Manav may assign these Terms (in whole or in part) to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets, without your consent.

21.5 Independent contractors. The Parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.

21.6 No third-party beneficiaries. Except as expressly set out, these Terms do not create any rights for any third party.

21.7 Counterparts and electronic acceptance. Where these Terms are accepted electronically (by clicking "I agree" or by use of the Services), the Parties agree that the electronic acceptance is binding and admissible as evidence of agreement.

21.8 English language controls. These Terms are written in English. Any translation is for convenience only; if there is a conflict between the English version and a translation, the English version controls.

22. Contact

For questions about these Terms:

• Legal: legal@manavagi.com
• Sales: sales@manavagi.com
• Support: support@manavagi.com
• Postal: Manav Research Lab Pvt. Ltd., 2165 Sushant Lok, Gurugram – 122002, Haryana, India